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Customer Service Agent – Cape Town

Full Time Job Mac Placements Email Job
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Job Description

Your Role:

• Work for a prestigious airline brand.

• Above market-related Basic Salary.

• Inbound calls/emails and social media responses.

• Assisting passengers/travel agents with flight bookings and queries relating to their travel in German & English.

• Work on renowned airline reservations systems.

• Full product and systems training provided.

• Daily interaction with international passengers.

• Experience our multi-cultural work environment with colleagues from all over the world.

*Working hours:*

1. Full-time contract (40 Hours per week).

• Flexible rotational shifts including weekends with 2 rest days per week.

Salary details:

1. Basic Salary : R200 000,00 Per annum / R16 666,66 per month

2. Performance bonus: R 20 000,00 per annum (become eligible to earn R 10 000,00 every 6 monthly

3. Variable earnings:

  • Late Shift allowance (10 p/hr)
  • Night Shift allowance (R30 p/hr)
  • OT (1.5 x normal rate)
  • Sunday Pay (1.5 x normal rate)
  • Public Holidays (2 x normal rate)

4. Medical Aid – Voluntary basis with Discovery Health

5. Paid annual leave starting at 18 days; get an additional day with each completed year of service up to 25 days

6. Health Insurance – unlimited GP visits, dentistry, optometry, medications etc.

7. Employee Assistance Programs

8. Provident Fund (South African Citizens only)

9. Flight & accommodation assistance in case of relocation

Future Opportunities:

• Promotion and Career Advancement – 95% of all Team Leads, Quality Analysts and Managers were promoted internally and started as agents!

• Numerous opportunities to visit our international clients and/or one of our global locations for top performers.

• Rewards & Recognition – Performance Bonus, Team Incentive Budget, Annual Excellence Awards.

• Training – Leadership Development; Various skills training courses offered.

Contact : +27 87 150 5417/ +27 64 130 3317 /Email: cv@macplacements.co.za

Required skills

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