German Customer Service Representatives- Wanted

Full Time Job Customer Service/ Call Centre Roles Email Job
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Job Description

  • Work for a prestigious airline brand on inbound work streams managing various enquiries in a call centre environment.
  • Assisting passengers with pre & post flight airline related queries and requests relating to their travel in German & English
  • Work on renowned airline reservations systems & handle written correspondence & other multimedia channels
  • Fully paid product and systems training provided for 6 weeks
  • Daily interaction with international passengers
  • Experience our multi-cultural work environment with colleagues from all over the world.
  • Work from Home and Part-time contract options available


  • Provide excellent customer service.
  • Meeting key performance indicators such as Quality and Average handling time.
  • Good working knowledge of Windows-based computer systems and applications and ability to develop knowledge on travel and airline bookings and related systems and platforms.


  1. Fluency in German verbal and written communication skills
  2. Experience in the travel/ customer service industry/ call centre environment is beneficial
  3. Location: Cape Town
  4. Working hours: Full time contract (40 hours per week) -Rotational shifts require 24/7 flexibility including weekends and Public holidays as required
    1. Part-time options available without shift preferences
  5. Must have SA ID/ Permanent residence
  6. Fibre Internet Connection at home – Work from Home option

To apply kindly send your updated CV and Copy of your ID/PR to ronel.butho@mindpearl.com

Required skills

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