Job Description

We are looking for a Dutch speaking Customer Success Manager in Cape Town, to start  at an international super-fast growing tech company, which is revolutionising hoteliers around the globe. They were awarded the world’s best Hotel Management System for 2 years in a row and empowers hoteliers to run their property way more effectively. Their growing team of 71 heads is working from 10 offices all over the world!

You will reports to the Customer Support Team Lead

Job Overview:

Your role:

You will be responsible to ensure that English speaking hoteliers are using the Hotel Management System with absolute happiness!

You will be accountable for:

  • Training hoteliers in using the Hotel Management System to their best advantage on all possible touch points

  • Proactively calling hoteliers to convince them of the added value of our additional paid features

  • Fun & productive collaboration with our other teams, specifically your English team mates.

  • Creating video & written content to teach our hoteliers in all possible topics so they can use the Hotel Management System in the most self-sufficient way

You are/have:

  • a Dutch Speaker on a native level

  • Hotel (front-desk/reservations) experience

  • Patient and empathetic towards others, but naturally able to lead a conversation, deal with emotions and not afraid to upsell

  • Motivated working in a high-tech, fast-paced, entrepreneurial environment, requiring strong prioritisation abilities

  • Drive to revolutionise hoteliers worldwide

  • Self-motivated & ability to deliver under pressure

  • Team-player

  • Organised and great eye for detail

  • Affection for both international business & tech

Benefits:

  • Working in a vibrant international fast growing company

  • Unlimited learning & growth potential

  • Your ideas and performance making a big difference in the organisation and the global hotel industry

  • Work hard, Play hard mentality. This company loves celebrating successes together!

  • Employee Equity Scheme

  • Regular trips to Europe for trainings & celebrational ceremonies (International Week)

  • Annual Hotel Experience

  • Friday lunches are on the company

  • Annual salary increases

  • Training & Development opportunities

To apply please send your CV to bettina@arbeiteninkapstadt.com.

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